Careers

We are a high-volume flight school located in San Diego, CA. The position is part-time and would include weekends. Training will be provided.

GENERAL DUTIES INCLUDE:

Greeting and receiving current and perspective clients via phone and in-person

Receive, assess, and relay questions and information pertinent to the conduct of daily business

Create and ensure processes for tracking timely execution of flight events, maintenance issues, and general operations *Training will be provided*

Maintain the professional atmosphere & aesthetics of the facility (operations, dispatch, briefing spaces, break-room, restroom, etc.)

Executing the current day's flight schedule by gathering and acting on information that would affect the flight schedule *Training will be provided*

Charge students for flight instruction. Accept and correctly manage cash and credit card payments and notify students when they are delinquent with payment

Must have knowledge of Microsoft Office.

Detailed oriented with strong written and spoken communication skills.

Preferred office receptionist or similar experience.

Must be available to work Friday evening, Saturday, and Sunday.

Position may include additional weekday shifts in the evening.

DUTIES AND RESPONSIBILITIES

Input, monitor and modify as necessary, schedule information into the computerized scheduling system (ETA/TALON) and Google Calendar

Develop the daily schedule by following set processes, procedures and safety guidelines

Coordinate available resources and improve resource efficiency/utilization

Work with flight instructors on daily schedule requests and changes throughout the day

Develop the daily schedule based on student progress and course outlines

Meet or exceed daily scheduling targets

Compile reports as necessary

Perform other related duties and assignments as required

Manage each student in terms of which resource they fly, which program they are in, and where they are at within their respected flight course

Communicate with Maintenance on resource availability

Charge students after each lesson by their credit card on file or pulling from their account balance

Monitor student account balance to prevent accruing a negative balance

Set up the students first indoctrination/orientation event and discuss documents, scheduling process and other topics, and answer any questions in order to facilitate the new student’s success

SKILLS AND ABILITIES

Excellent verbal and written communication skills

Ability to identify problems or potential problems, develop and implement solutions

Strong attention to detail

Ability to work independently

Innovative/creative - develop more efficient ways to save time to the organization and the client

Flexible/adaptable – comfortable in a very dynamic, fast paced work environment where changing priorities and client priorities are often the norm