Coast Redefines The Customer Experience

Coast Flight Training has always considered the wants and needs of our customers in the design and implementation of our comprehensive flight training offerings. Coast is further fine-tuning our approach by revamping the flight training program putting an emphasis on the student as a customer. When students are treated as customers whose loyalty and satisfaction must be earned, the experience for these pilots-in-training becomes a much more positive one.
Flight Training Redefined
Here are a few of the ways in which Coast Flight Training is shifting its approach to emphasize the student-as-customer model:
• At Coast, you are a customer. Not just a student.
• No matter what your experience level is, we are all pilots who share the same passion.
• Pilots-in-training will always be treated like the fellow pilots they are, rather than being made to feel inferior.
• Flight training is much more than just classroom teaching – it is an exciting way of putting your passion for aviation to use. Coast integrates business and pleasure as part of the flight training experience.
About Coast Flight Training
This new approach to flight training is yet another example of Coast Flight Training’s innovative mission and methodology. Founder Will Dryden, has had a lengthy and distinguished career as a flight instructor. After his first five years as an instructor, he realized that few of the 100 or so graduates he had passed continued to fly using the certification they had earned. He wanted to change that statistic and share his passion for aviation with the pilots he trained. The formation of Coast Flight Training was the result of this desire and passion. He and his team continue to innovate today, as they treat each and every one of their pilots as customers whose loyalty must be earned.

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